Shipping & Delivery Policy

This Shipping and Delivery Policy outlines how NewSky Publishing ("Company," "we," "us," or "our") handles the processing, shipping, and delivery of physical products, including books and related materials.

By placing an order, you agree to the terms described in this policy.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary depending on order volume, product availability, or other operational factors.

Orders are processed on business days only (Monday through Friday, excluding holidays).

2. Shipping Methods

We may offer standard and expedited shipping options depending on availability and destination. Shipping carriers and methods are selected at our discretion or based on customer selection at checkout.

Shipping times provided are estimates and not guaranteed.

3. Delivery Timeframes

Estimated delivery times vary based on location:

• Domestic (United States): Typically 3–7 business days after shipment
• International: Typically 7–21 business days, depending on destination and customs processing

Delays may occur due to carrier issues, weather conditions, customs clearance, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on factors such as destination, weight, and shipping method.

We reserve the right to adjust shipping rates or offer promotional shipping discounts at our discretion.

5. International Shipping

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

We are not responsible for delays caused by customs or for additional charges imposed by international authorities.

6. Lost or Delayed Shipments

Once an order has been shipped, responsibility for delivery lies with the shipping carrier. We are not responsible for lost, delayed, or misdirected shipments caused by the carrier.

We may assist in filing claims with the carrier, but resolution is subject to the carrier’s policies.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Additional fees may apply for reshipping orders.

8. Order Tracking

Tracking information may be provided once the order has been shipped, depending on the shipping method used.

We are not responsible for tracking inaccuracies or delays in updates from the carrier.

9. Damaged Packages

If your order arrives damaged, you must notify us within a reasonable time and provide supporting documentation (such as photos).

We may offer assistance, replacement, or resolution at our discretion.

10. Limitation of Liability

To the fullest extent permitted by law, NewSky Publishing shall not be liable for any delays, losses, or damages arising from shipping or delivery processes handled by third-party carriers.

11. Governing Law

This Shipping and Delivery Policy shall be governed and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.

12. Contact Information

NewSky Publishing
Email: info@newskypublishing.com
Address: 4 East 27th Street, Suite 20260, New York, NY 10001

Rev. 4/6/2026